FREQUENTLY ASKED QUESTIONS

Here you will find answers to common questions we receive. For anything else, get in touch with our team using the contact form below.

orders

Yes, you can cancel your order as long as it hasn’t been processed. Please contact us with your order details at support@moverx.co.uk as soon as possible, and we’ll do our best to help.

We offer a hassle-free returns policy within 30 days of delivery. Items should be unused and in their original packaging unless there’s a fault. If your item is faulty, we can send a replacement or issue a full refund. Please note that postage costs are non-refundable.

Products

Our brand motto, One Trolley, Many Uses, says it all—and we truly mean it! Our trolleys are designed for versatility, and our customers constantly surprise us with creative, innovative ways to use them. From outdoor adventures to everyday tasks, they make life easier every step of the way. The real question is: how will you use yours!

Choosing the right size depends on how you plan to use your trolley. For light trips like picnics or carrying smaller loads, our compact models are perfect. If you’re heading to festivals, camping, or need to haul heavy gear, our larger capacity options offer extra room and durability.

To help you decide, check out our Trolley Size Comparison Table on any of our product pages, where you can compare dimensions, weight capacities, and key features at a glance.

Not just yet! But it's something we're working on. If you are interested in receiving an update if/when we do have a cover, drop us an email at support@moverx.co.uk

Shipping

We’re committed to getting your order to you as quickly as possible. Place your order before 3.30PM, Monday to Friday, and we’ll dispatch it with DHL for next-day delivery. Orders placed after 3.30PM will be shipped the next working day.

Yes! You will receive your tracking number via email as soon as your order has been shipped from our warehouse.

Absolutely! We offer Free Click & Collect, and your order could be ready in as little as 1 hour. Simply select this option at checkout and head to our Rugby store at 5 Tiber Way, Rugby CV21 1ED. Just make sure to wait for your ‘Ready to Collect’ notification before coming by. We’ll have everything ready and waiting for you!

We’re sorry, but we don’t currently ship outside of the UK. We hope to expand in the future, so stay tuned!

Other

For now, yes—but we’ve got exciting new products on the horizon! Keep an eye on us for what’s next.

Contact Us

Please fill out the form below, or, get in touch with us via email at support@moverx.co.uk and we will aim to respond within 24 hours Mon-Fri.

Ready to start making memories?

Why wait any longer, putting off that trip, adventure or journey. Take one step closer to freedom with MoverX today.